5. Cancellation/Refund Policy for Razorpay
5.1. Cancellation
You may cancel your order within 8 hours of placing it. If your order has already been processed or shipped, cancellation may not be possible. To request a cancellation, please contact us at [email protected]
5.2. Refunds
If you are eligible for a refund, we will process it through Razorpay to the original payment method used for the purchase. Refunds typically take 7 to 9 business days to be reflected in your account.
5.3. Refund Eligibility
Refunds are granted if the product is defective, damaged, or if the order was not fulfilled as per the description on the website. Refunds are not granted for change of mind or incorrect ordering.
5.4. How to Request a Refund
To initiate a refund request, please contact us at [email protected] with your order details. Refund requests must be made within 7 days of receiving the product.
Shipping returns
To return your product, you should mail your product to: 30,Shakti Khand 4,Indirapuram,Ghaziabad .
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.